Return and Refund Policy
At Glowraas, operated by Compass Computer Software, we are dedicated to providing a seamless and satisfying shopping experience. In this document, “we,” “us,” and “our” refer to Compass Computer Software, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our website, you agree to the return and refund terms detailed below. If your order needs to be returned, the process has been clearly outlined for your convenience.
Eligibility for Returns
To qualify for a return, please ensure the following conditions are met:
- Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
- All accessories, boxes, and tags must be included in their original form.
- Products that have been worn, altered, or cleaned are not eligible for return.
- Return requests must be submitted within 48 hours of receiving the order. Please contact our customer service team within this period to initiate the process.
- Items not meeting these conditions will be declined for return.
How to Initiate a Return
Step 1: Submit a Request
Email your return request to compasscomputersoftware@gmail.com, including your Order ID and reason for return.
Step 2: Provide Supporting Photos
If the item is damaged, defective, or incorrect, attach clear images showing the issue for faster evaluation.
Step 3: Follow Return Instructions
Once your return request is reviewed and approved, we will share detailed return instructions with you.
Please note: We reserve the right to refuse returns that do not comply with our return policy guidelines.
Refund Process and Timeline
After receiving your returned product, our team will inspect it to confirm eligibility. You will be informed of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–7 business days.
- You will receive an email confirmation once the refund is successfully processed.
Partial Refund Guidelines
In certain cases where an item partially meets our return requirements—such as minor damage or incomplete packaging—we may issue a partial refund at our discretion.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
Kindly attach clear photos or videos of the issue in your email to help us resolve the matter quickly.
Need Assistance?
For any questions or help regarding returns or refunds, please reach out to our support team at compasscomputersoftware@gmail.com.
Thank you for shopping with Glowraas. We truly value your trust and are committed to ensuring your experience remains positive and worry-free.