Shipping and Delivery Policy 

At Glowraas, operated by Compass Computer Software, we strive to provide a reliable and seamless shopping experience. In this document, “we,” “us,” and “our” refer to Compass Computer Software, while “you,” “your,” and “user” refer to our valued customers. This Shipping and Delivery Policy explains the terms and conditions governing the dispatch and delivery of products purchased through our platform. By placing an order, you acknowledge and agree to the terms outlined below.

Shipping Locations

We currently offer delivery to all pin codes across India. At present, we do not provide international shipping services.

Processing Time

Orders are usually processed within 1–2 business days (excluding weekends and public holidays) from the date of order confirmation. Once your order has been processed, a confirmation email will be sent with the relevant details.

Delivery Timeline

Our standard delivery time ranges from 3–8 business days, ensuring your products reach you efficiently and on time.

Failed Delivery Attempts

If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the order, the package will be returned to our warehouse. Customers may request a re-delivery, subject to verification and availability.

Damaged or Lost Shipments

If your order arrives damaged, please contact our customer support team within 48 hours of receiving the package and provide clear photographic proof. In cases where a shipment is lost in transit, a replacement or refund will be initiated after verification with the courier partner.

Contact Us

For any inquiries related to shipping or delivery, please contact us at: compasscomputersoftware@gmail.com.

We appreciate your trust in us and look forward to ensuring a prompt and dependable delivery experience every time you shop with us.